Refund policy

We are committed to providing a professional and transparent service to all our clients. However, due to the customized nature of our service, our refund policy is subject to the following conditions:

1. Right of Withdrawal Before the Service is Performed

1.1. Cancellation Period
You may request the cancellation of your order within 14 days of purchase, provided we have not started working on your backtest. In this case, a full refund will be issued.

1.2. How to Request a Cancellation

Send an email to contact@domybacktest.com with:
- Your order number.
- The reason for cancellation (optional).
A confirmation will be sent to you within 48 business hours.

2. Conditions for Refunds After the Service Has Started

2.1. Work Already Started
Once we have started working on your order (data analysis, backtest preparation, etc.), no full refund will be granted.

3. Refunds After Delivery

3.1. Completed Delivery
Once the Excel file containing your results has been sent, no refund will be issued unless an error is identified and validated by our team.

3.2. Dispute Resolution
If you believe that the results provided do not meet your expectations, please contact us within 7 days of receiving the results to discuss possible solutions.

4. Refund Procedure

4.1. Official Request
All refund requests must be submitted in writing to contact@domybacktest.com. Please include:

Your order number.
A clear description of the issue.
Any relevant evidence or documents (e.g., screenshots, emails).

4.2. Processing the Request

Requests will be reviewed within 7 business days.
If a refund is approved, it will be issued to the original payment method within 5 to 10 business days.

5. Specific Exclusions

5.1. Non-Refundable Cases:

You change your mind after the work has started.
You did not read or understand the service terms before placing an order.
You failed to respond to our requests for information necessary to complete the service within a reasonable time.

5.2. Force Majeure
No refunds will be granted if delays or failure to deliver are caused by events beyond our control (e.g., platform outages, natural disasters).

6. Contact and Support

For any questions or clarifications regarding our refund policy, please feel free to contact us:

Email: contact@domybacktest.com

We are here to address your concerns and find appropriate solutions.